class Google::Apis::DialogflowV2beta1::GoogleCloudDialogflowCxV3beta1ResponseMessageLiveAgentHandoff

Indicates that the conversation should be handed off to a live agent. Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example: * In the entry_fulfillment of a Page if entering the page indicates something went extremely wrong in the conversation. * In a webhook response when you determine that the customer issue can only be handled by a human.

Attributes

metadata[RW]

Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this. Corresponds to the JSON property `metadata` @return [Hash<String,Object>]

Public Class Methods

new(**args) click to toggle source
# File lib/google/apis/dialogflow_v2beta1/classes.rb, line 4217
def initialize(**args)
   update!(**args)
end

Public Instance Methods

update!(**args) click to toggle source

Update properties of this object

# File lib/google/apis/dialogflow_v2beta1/classes.rb, line 4222
def update!(**args)
  @metadata = args[:metadata] if args.key?(:metadata)
end