class Google::Apis::DialogflowV2beta1::GoogleCloudDialogflowV2beta1Conversation
Represents a conversation. A conversation is an interaction between an agent, including live agents and Dialogflow agents, and a support customer. Conversations can include phone calls and text-based chat sessions.
Attributes
Required. The Conversation Profile to be used to configure this Conversation. This field cannot be updated. Format: `projects//locations// conversationProfiles/`. Corresponds to the JSON property `conversationProfile` @return [String]
The stage of a conversation. It indicates whether the virtual agent or a human agent is handling the conversation. If the conversation is created with the conversation profile that has Dialogflow config set, defaults to ConversationStage.VIRTUAL_AGENT_STAGE; Otherwise, defaults to ConversationStage.HUMAN_ASSIST_STAGE. If the conversation is created with the conversation profile that has Dialogflow config set but explicitly sets conversation_stage
to ConversationStage.HUMAN_ASSIST_STAGE, it skips ConversationStage.VIRTUAL_AGENT_STAGE stage and directly goes to ConversationStage.HUMAN_ASSIST_STAGE. Corresponds to the JSON property `conversationStage` @return [String]
Output only. The time the conversation was finished. Corresponds to the JSON property `endTime` @return [String]
Output only. The current state of the Conversation. Corresponds to the JSON property `lifecycleState` @return [String]
Output only. The unique identifier of this conversation. Format: `projects// locations//conversations/`. Corresponds to the JSON property `name` @return [String]
Represents a phone number for telephony integration. It allows for connecting a particular conversation over telephony. Corresponds to the JSON property `phoneNumber` @return [Google::Apis::DialogflowV2beta1::GoogleCloudDialogflowV2beta1ConversationPhoneNumber]
Output only. The time the conversation was started. Corresponds to the JSON property `startTime` @return [String]
Public Class Methods
# File lib/google/apis/dialogflow_v2beta1/classes.rb, line 8591 def initialize(**args) update!(**args) end
Public Instance Methods
Update properties of this object
# File lib/google/apis/dialogflow_v2beta1/classes.rb, line 8596 def update!(**args) @conversation_profile = args[:conversation_profile] if args.key?(:conversation_profile) @conversation_stage = args[:conversation_stage] if args.key?(:conversation_stage) @end_time = args[:end_time] if args.key?(:end_time) @lifecycle_state = args[:lifecycle_state] if args.key?(:lifecycle_state) @name = args[:name] if args.key?(:name) @phone_number = args[:phone_number] if args.key?(:phone_number) @start_time = args[:start_time] if args.key?(:start_time) end