class Google::Apis::DialogflowV2beta1::GoogleCloudDialogflowV2beta1ResponseMessageLiveAgentHandoff
Indicates that the conversation should be handed off to a human agent. Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example: * In the entry fulfillment of a CX Page if entering the page indicates something went extremely wrong in the conversation. * In a webhook response when you determine that the customer issue can only be handled by a human.
Attributes
metadata[RW]
Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this. Corresponds to the JSON property `metadata` @return [Hash<String,Object>]
Public Class Methods
new(**args)
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# File lib/google/apis/dialogflow_v2beta1/classes.rb, line 13333 def initialize(**args) update!(**args) end
Public Instance Methods
update!(**args)
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Update properties of this object
# File lib/google/apis/dialogflow_v2beta1/classes.rb, line 13338 def update!(**args) @metadata = args[:metadata] if args.key?(:metadata) end