class Google::Apis::DialogflowV2beta1::GoogleCloudDialogflowV2beta1Conversation

Represents a conversation. A conversation is an interaction between an agent, including live agents and Dialogflow agents, and a support customer. Conversations can include phone calls and text-based chat sessions.

Attributes

conversation_profile[RW]

Required. The Conversation Profile to be used to configure this Conversation. This field cannot be updated. Format: `projects//locations// conversationProfiles/`. Corresponds to the JSON property `conversationProfile` @return [String]

conversation_stage[RW]

The stage of a conversation. It indicates whether the virtual agent or a human agent is handling the conversation. If the conversation is created with the conversation profile that has Dialogflow config set, defaults to ConversationStage.VIRTUAL_AGENT_STAGE; Otherwise, defaults to ConversationStage.HUMAN_ASSIST_STAGE. If the conversation is created with the conversation profile that has Dialogflow config set but explicitly sets conversation_stage to ConversationStage.HUMAN_ASSIST_STAGE, it skips ConversationStage.VIRTUAL_AGENT_STAGE stage and directly goes to ConversationStage.HUMAN_ASSIST_STAGE. Corresponds to the JSON property `conversationStage` @return [String]

end_time[RW]

Output only. The time the conversation was finished. Corresponds to the JSON property `endTime` @return [String]

lifecycle_state[RW]

Output only. The current state of the Conversation. Corresponds to the JSON property `lifecycleState` @return [String]

name[RW]

Output only. The unique identifier of this conversation. Format: `projects// locations//conversations/`. Corresponds to the JSON property `name` @return [String]

phone_number[RW]

Represents a phone number for telephony integration. It allows for connecting a particular conversation over telephony. Corresponds to the JSON property `phoneNumber` @return [Google::Apis::DialogflowV2beta1::GoogleCloudDialogflowV2beta1ConversationPhoneNumber]

start_time[RW]

Output only. The time the conversation was started. Corresponds to the JSON property `startTime` @return [String]

Public Class Methods

new(**args) click to toggle source
# File lib/google/apis/dialogflow_v2beta1/classes.rb, line 8591
def initialize(**args)
   update!(**args)
end

Public Instance Methods

update!(**args) click to toggle source

Update properties of this object

# File lib/google/apis/dialogflow_v2beta1/classes.rb, line 8596
def update!(**args)
  @conversation_profile = args[:conversation_profile] if args.key?(:conversation_profile)
  @conversation_stage = args[:conversation_stage] if args.key?(:conversation_stage)
  @end_time = args[:end_time] if args.key?(:end_time)
  @lifecycle_state = args[:lifecycle_state] if args.key?(:lifecycle_state)
  @name = args[:name] if args.key?(:name)
  @phone_number = args[:phone_number] if args.key?(:phone_number)
  @start_time = args[:start_time] if args.key?(:start_time)
end