class Connectwise::TicketNote
Attributes
id[RW]
is_part_of_detail_description[RW]
is_part_of_internal_analysis[RW]
is_part_of_resolution[RW]
note[RW]
note_text[RW]
Public Class Methods
cw_api_name()
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# File lib/connectwise/ticket_note.rb, line 7 def self.cw_api_name :service_ticket end
new(connection, **attributes)
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Calls superclass method
Connectwise::Model::new
# File lib/connectwise/ticket_note.rb, line 24 def initialize(connection, **attributes) @ticket = attributes.delete(:ticket) super(connection, attributes) end
transform(attrs)
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# File lib/connectwise/ticket_note.rb, line 11 def self.transform(attrs) type = attrs.delete(:type) attrs[:note_text] ||= attrs.delete(:note) if type == :internal attrs[:is_part_of_internal_analysis] = true elsif type == :resolution attrs[:is_part_of_resolution] = true else attrs[:is_part_of_detail_description] = true end attrs end
Public Instance Methods
external?()
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# File lib/connectwise/ticket_note.rb, line 34 def external? !!is_part_of_detail_description end
internal?()
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# File lib/connectwise/ticket_note.rb, line 38 def internal? !!is_part_of_internal_analysis end
resolution?()
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# File lib/connectwise/ticket_note.rb, line 42 def resolution? !!is_part_of_resolution end
save()
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# File lib/connectwise/ticket_note.rb, line 29 def save attrs = connection.call self.class.cw_api_name, "update_#{self.class.cw_model_name}".to_sym, {'note' => to_cw_h, 'srServiceRecid' => @ticket.id} self.class.new(connection, self.class.save_transform(attrs)) end