class Aws::Connect::Types::HistoricalMetric
Contains information about a historical metric. For a description of each metric, see [Historical Metrics Definitions] in the *Amazon Connect
Administrator Guide*.
[1]: docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html
@note When making an API call, you may pass HistoricalMetric
data as a hash: { name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL threshold: { comparison: "LT", # accepts LT threshold_value: 1.0, }, statistic: "SUM", # accepts SUM, MAX, AVG unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT }
@!attribute [rw] name
The name of the metric. @return [String]
@!attribute [rw] threshold
The threshold for the metric, used with service level metrics. @return [Types::Threshold]
@!attribute [rw] statistic
The statistic for the metric. @return [String]
@!attribute [rw] unit
The unit for the metric. @return [String]
@see docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HistoricalMetric AWS API Documentation
Constants
- SENSITIVE