class Aws::Support::Types::SeverityLevel

A code and name pair that represents the severity level of a support case. The available values depend on the support plan for the account. For more information, see [Choosing a severity] in the *AWS Support User Guide*.

[1]: docs.aws.amazon.com/awssupport/latest/user/case-management.html#choosing-severity

@!attribute [rw] code

The code for case severity level.

Valid values: `low` \| `normal` \| `high` \| `urgent` \| `critical`
@return [String]

@!attribute [rw] name

The name of the severity level that corresponds to the severity
level code.

<note markdown="1"> The values returned by the API are different from the values that
appear in the AWS Support Center. For example, the API uses the code
`low`, but the name appears as General guidance in Support Center.

 The following are the API code names and how they appear in the
console:

 * `low` - General guidance

* `normal` - System impaired

* `high` - Production system impaired

* `urgent` - Production system down

* `critical` - Business-critical system down

 </note>

For more information, see [Choosing a severity][1] in the *AWS
Support User Guide*.

[1]: https://docs.aws.amazon.com/awssupport/latest/user/case-management.html#choosing-severity
@return [String]

@see docs.aws.amazon.com/goto/WebAPI/support-2013-04-15/SeverityLevel AWS API Documentation

Constants

SENSITIVE