class Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FaqAnswerData

Agent Assist frequently-asked-question answer data.

Attributes

answer[RW]

The piece of text from the `source` knowledge base document. Corresponds to the JSON property `answer` @return [String]

confidence_score[RW]

The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain). Corresponds to the JSON property `confidenceScore` @return [Float]

metadata[RW]

Map that contains metadata about the FAQ answer and the document that it originates from. Corresponds to the JSON property `metadata` @return [Hash<String,String>]

query_record[RW]

Name of the query record. Format: projects/`project`/locations/`location`/ queryRecords/`query_record`. Corresponds to the JSON property `queryRecord` @return [String]

question[RW]

The corresponding FAQ question. Corresponds to the JSON property `question` @return [String]

source[RW]

The knowledge document that this answer was extracted from. Format: projects/` project`/knowledgeBases/`knowledge_base`/documents/`document`. Corresponds to the JSON property `source` @return [String]

Public Class Methods

new(**args) click to toggle source
# File lib/google/apis/contactcenterinsights_v1/classes.rb, line 1361
def initialize(**args)
   update!(**args)
end

Public Instance Methods

update!(**args) click to toggle source

Update properties of this object

# File lib/google/apis/contactcenterinsights_v1/classes.rb, line 1366
def update!(**args)
  @answer = args[:answer] if args.key?(:answer)
  @confidence_score = args[:confidence_score] if args.key?(:confidence_score)
  @metadata = args[:metadata] if args.key?(:metadata)
  @query_record = args[:query_record] if args.key?(:query_record)
  @question = args[:question] if args.key?(:question)
  @source = args[:source] if args.key?(:source)
end