class Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1RuntimeAnnotation
An annotation that was generated during the customer and agent interaction.
Attributes
The unique identifier of the annotation. Format: projects/`project`/locations/` location`/conversationDatasets/`dataset`/conversationDataItems/`data_item`/ conversationAnnotations/`annotation` Corresponds to the JSON property `annotationId` @return [String]
The feedback that the customer has about a certain answer in the conversation. Corresponds to the JSON property `answerFeedback` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnswerFeedback]
Agent Assist Article Suggestion data. Corresponds to the JSON property `articleSuggestion` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ArticleSuggestionData]
The time at which this annotation was created. Corresponds to the JSON property `createTime` @return [String]
Dialogflow interaction data. Corresponds to the JSON property `dialogflowInteraction` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1DialogflowInteractionData]
A point in a conversation that marks the start or the end of an annotation. Corresponds to the JSON property `endBoundary` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotationBoundary]
Agent Assist frequently-asked-question answer data. Corresponds to the JSON property `faqAnswer` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FaqAnswerData]
Agent Assist Smart Compose suggestion data. Corresponds to the JSON property `smartComposeSuggestion` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData]
Agent Assist Smart Reply data. Corresponds to the JSON property `smartReply` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartReplyData]
A point in a conversation that marks the start or the end of an annotation. Corresponds to the JSON property `startBoundary` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotationBoundary]
Public Class Methods
# File lib/google/apis/contactcenterinsights_v1/classes.rb, line 2069 def initialize(**args) update!(**args) end
Public Instance Methods
Update properties of this object
# File lib/google/apis/contactcenterinsights_v1/classes.rb, line 2074 def update!(**args) @annotation_id = args[:annotation_id] if args.key?(:annotation_id) @answer_feedback = args[:answer_feedback] if args.key?(:answer_feedback) @article_suggestion = args[:article_suggestion] if args.key?(:article_suggestion) @create_time = args[:create_time] if args.key?(:create_time) @dialogflow_interaction = args[:dialogflow_interaction] if args.key?(:dialogflow_interaction) @end_boundary = args[:end_boundary] if args.key?(:end_boundary) @faq_answer = args[:faq_answer] if args.key?(:faq_answer) @smart_compose_suggestion = args[:smart_compose_suggestion] if args.key?(:smart_compose_suggestion) @smart_reply = args[:smart_reply] if args.key?(:smart_reply) @start_boundary = args[:start_boundary] if args.key?(:start_boundary) end