class Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1RuntimeAnnotation

An annotation that was generated during the customer and agent interaction.

Attributes

annotation_id[RW]

The unique identifier of the annotation. Format: projects/`project`/locations/` location`/conversationDatasets/`dataset`/conversationDataItems/`data_item`/ conversationAnnotations/`annotation` Corresponds to the JSON property `annotationId` @return [String]

answer_feedback[RW]

The feedback that the customer has about a certain answer in the conversation. Corresponds to the JSON property `answerFeedback` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnswerFeedback]

article_suggestion[RW]

Agent Assist Article Suggestion data. Corresponds to the JSON property `articleSuggestion` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ArticleSuggestionData]

create_time[RW]

The time at which this annotation was created. Corresponds to the JSON property `createTime` @return [String]

dialogflow_interaction[RW]

Dialogflow interaction data. Corresponds to the JSON property `dialogflowInteraction` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1DialogflowInteractionData]

end_boundary[RW]

A point in a conversation that marks the start or the end of an annotation. Corresponds to the JSON property `endBoundary` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotationBoundary]

faq_answer[RW]

Agent Assist frequently-asked-question answer data. Corresponds to the JSON property `faqAnswer` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FaqAnswerData]

smart_compose_suggestion[RW]

Agent Assist Smart Compose suggestion data. Corresponds to the JSON property `smartComposeSuggestion` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData]

smart_reply[RW]

Agent Assist Smart Reply data. Corresponds to the JSON property `smartReply` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartReplyData]

start_boundary[RW]

A point in a conversation that marks the start or the end of an annotation. Corresponds to the JSON property `startBoundary` @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotationBoundary]

Public Class Methods

new(**args) click to toggle source
# File lib/google/apis/contactcenterinsights_v1/classes.rb, line 2069
def initialize(**args)
   update!(**args)
end

Public Instance Methods

update!(**args) click to toggle source

Update properties of this object

# File lib/google/apis/contactcenterinsights_v1/classes.rb, line 2074
def update!(**args)
  @annotation_id = args[:annotation_id] if args.key?(:annotation_id)
  @answer_feedback = args[:answer_feedback] if args.key?(:answer_feedback)
  @article_suggestion = args[:article_suggestion] if args.key?(:article_suggestion)
  @create_time = args[:create_time] if args.key?(:create_time)
  @dialogflow_interaction = args[:dialogflow_interaction] if args.key?(:dialogflow_interaction)
  @end_boundary = args[:end_boundary] if args.key?(:end_boundary)
  @faq_answer = args[:faq_answer] if args.key?(:faq_answer)
  @smart_compose_suggestion = args[:smart_compose_suggestion] if args.key?(:smart_compose_suggestion)
  @smart_reply = args[:smart_reply] if args.key?(:smart_reply)
  @start_boundary = args[:start_boundary] if args.key?(:start_boundary)
end