connect_dismiss_user_contact {paws.customer.engagement} | R Documentation |
Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact
Description
Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED
, ERROR
, ENDED
, or REJECTED
state in the Agent Event Stream.
See https://www.paws-r-sdk.com/docs/connect_dismiss_user_contact/ for full documentation.
Usage
connect_dismiss_user_contact(UserId, InstanceId, ContactId)
Arguments
UserId |
[required] The identifier of the user account. |
InstanceId |
[required] The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance. |
ContactId |
[required] The identifier of the contact. |
[Package paws.customer.engagement version 0.7.0 Index]