Billing - Products

1. How do I migrate an existing Uyuni BYOS instance to the PAYG - Pay-as-you-go version?

Currently, it is not possible to migrate an existing instance to the PAYG version.

Customers can simply deploy a new Uyuni PAYG instance from the cloud marketplace and re-onboard all instances using the standard process.

2. How do I get support?

It is simple to open a support case with SUSE for Uyuni PAYG.

Create a ‘supportconfig’ via Uyuni PAYG instance CLI and upload the output to the SUSE Customer Center (SCC) at the following link:

Providing marketplace billing is active, a support case will be opened.

3. Are there any differences between the Uyuni PAYG product on the cloud marketplaces compared to the versions I can run in my own data center?

The Uyuni PAYG product available in the cloud marketplace is the same product, with similar functionality that you would run on-premises or with a manual installation.

The only exceptions being the ability to bill via the cloud marketplace and connect to the SUSE Update Infrastructure for Uyuni product updates.

It is also worth checking the list of supported client operating systems to ensure your needs are met.

4. Does the Uyuni PAYG instance need to run 24/7?

It is recommended that the Uyuni instance always remains active.

5. How do I get fixes and updates for Uyuni PAYG, do I need a subscription key?

Uyuni PAYG, when deployed via the cloud marketplace will automatically connect to the SUSE Update Infrastructure, no separate Uyuni subscription key is required.

Updates to the Uyuni instance can be applied from those channels using standard SUSE tooling (i.e. zypper).

6. Is the use of Uyuni Hub supported with this listing?

Yes, Uyuni Hub is recommended for customers with more than 10,000 managed clients. If the Uyuni Hub instance has no connected clients, there will be no charge for the Uyuni Hub software components.

Billing will occur from the downstream Uyuni PAYG Server instance, where managed instances are connected.

7. Can I manage Bring-your-own-subscription - BYOS SLES instances in the cloud with Uyuni PAYG?

To manage BYOS instances, SUSE Customer Center (SCC) credentials with entitlement to valid SLES or SLES for SAP subscriptions will be required. These credentials should be added to the Uyuni configuration to enable this functionality.

8. I have a hybrid setup; can I manage instances (workloads) outside of the cloud?

Yes, it is possible to manage instances, in the cloud, on premises or both.

To enable management of SUSE workloads in an on-premises data center, SCC credentials with entitlement to valid SLES or SLES for SAP subscriptions will be required.

These credentials should be added to the Uyuni configuration to enable this functionality.

Egress data charges may apply when managing workloads outside of the cloud provider's network.

9. Are there additional charges for using a Uyuni Proxy?

With a hybrid landscape, egress data charges may apply when managing workloads outside of the cloud provider. To reduce these costs, SUSE recommend the use of the containerized proxy.

Please note: Whilst the SUSE Manger Proxy usage is included as part of the Uyuni PAYG subscription, an LCM+ subscription will be billed if the proxy is also a managed workload, so in other words it counted as a managed client.

10. Can I have a Uyuni PAYG Server on premises and bill via the Cloud Marketplace.

No, to benefit from cloud marketplace billing, the Uyuni PAYG instance must reside on the cloud. Any Uyuni instances on premises will require their own subscriptions.

11. What client Operating Systems are supported with Uyuni PAYG?

Please refer to the product documentation for a full list of supported clients. PAYG Overview