Getting Help

Software Installation Guide Table of Contents

For partners: If you encounter a problem with Intel® Manager for Lustre* software or storage, and you require support from your Intel® technical support representative, then to help expedite resolution of the problem, please do the following:

  1. Run iml diagnostics.

  2. Submit a ticket.

Run iml diagnostics

Run iml-diagnostics on any of the servers that you suspect may be having problems, and on the server hosting the Intel® Manager for Lustre* software dashboard. Iml-Diagnostics generates a compressed tar.xz file that you should attach to your JIRA ticket / github issue. To run iml-diagnostics:

  1. Log into the server in question as Admin. Admin login is required in order to collect all desired data.

  2. Enter the following command at the prompt:

    # iml-diagnostics
    

    The following results are displayed after running this command. (The resulting tar.xz file will have a different file name.)

    sosreport (version 3.4)
    
    This command will collect diagnostic and configuration information from
    this CentOS Linux system and installed applications.
    
    An archive containing the collected information will be generated in
    /var/tmp/sos.p3Djuo and may be provided to a CentOS support
    representative.
    
    Any information provided to CentOS will be treated in accordance with
    the published support policies at:
    
    https://wiki.centos.org/
    
    The generated archive may contain data considered sensitive and its
    content should be reviewed by the originating organization before being
    passed to any third party.
    
    No changes will be made to system configuration.
    
    
    Setting up archive ...
    Setting up plugins ...
    Running plugins. Please wait ...
    
    Running 1/10: block...
    Running 2/10: filesys...
    Running 3/10: iml...
    Running 4/10: kernel...
    Running 5/10: logs...
    Running 6/10: memory...
    Running 7/10: pacemaker...
    Running 8/10: pci...
    Running 9/10: processor...
    Running 10/10: yum...
    
    Creating compressed archive...
    
    Your sosreport has been generated and saved in:
    /var/tmp/sosreport-iml.dev-20171017003954.tar.xz
    
    The checksum is: f018ba301df835862e559aa98465e9fc
    
    Please send this file to your support representative.
    
  3. You can also decompress the file and examine the results. To unpack and extract the files, use this command:

    # tar --xz -xvpf <file_name>.tar.xz
    
  4. If desired, the following command returns help for chroma diagnostics:

    # iml-diagnostics -h
    

Submit a ticket

You can submit a ticket using the Jira issue tracking system. Attach the sos report to the ticket.

  1. Log in to the Jira dashboard at: https://jira.hpdd.intel.com/secure/Dashboard.jspa

  2. In the upper right corner, select + Create Issue.

  3. Select the project that was issued by your Intel® account manager.

For any other issues, contact your product manager or sales representative.

For end-users: For assistance with this product, contact your storage solution provider.

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